Quality Street Legal Services is a trading name for Gateway Conveyancing Limited, a limited company incorporated in England and Wales and is a ‘controller’ under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
We may hold data about the following people
We will only collect information from you that is relevant to the matter that we are dealing with. In particular we may collect the following information from you which is defined as ‘personal data’:
We may also collect information that is referred to as being in a ‘special category’. This could include:
The basis on which we process your personal data is one or more of the following:
We may use your information for the following purposes
We will normally keep your information throughout the period of time that we carry out work for you and afterwards for a period of six years as we are required to do by law and also by the regulations that apply to us.
We may from time to time transfer your personal data to a country outside of the EEA. For example when we store personal data on a cloud server.
We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures.
In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the Information Commissioner’s office (ICO( and with you as appropriate.
More information can be obtained by contacting info@qualitystreet.co
You have the following rights under the GDPR
If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact info@qualitystreet.co
If your complaint remains unresolved then you can contact the ICO, details available at ico.org.uk.
We are committed to providing a quality service to our clients. We value feedback from clients greatly because it helps us to continually improve our service. If you do not feel that you are receiving excellent client service or that something could be improved, please do tell us about it. If we have fallen short of the high standards which we have set for ourselves then we would like the opportunity to put it right.
At first it would be helpful if you could discuss any feedback or concerns which you have about our service or how it might be improved with the lawyer dealing with your matter. If the lawyer dealing cannot resolve your concern informally, or if the issue is of such a serious nature that you do not feel comfortable raising it with your lawyer, then you may discuss this with our complaints partner as a complaint under this policy.
It would help us if you could set out in writing:
We will:
In exceptional circumstances it may be necessary to extend these timescales but we will try to agree any variations with you first. If you remain unsatisfied after 8 weeks at the latest we will always ensure that you are reminded at that time of how to make a complaint to the Legal Ombudsman if you are eligible to do so.
We very much regret any dissatisfaction which our clients experience and will not hesitate to apologise to you where our service has fallen below our high standards. We may also agree that certain steps will be taken to improve your situation and to ensure that any problems experienced will not reoccur.
If you remain dissatisfied you may be entitled to complain to the Legal Ombudsman about our service. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first. You can find further information about the Ombudsman on the website www.legalombudsman.org.uk. You can write to the Ombudsman at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or by email on enquiries@legalombudsman.org.uk or call on 0300 555 0333. If you wish to raise a complaint with the Ombudsman then you should not delay bringing it to their attention once our own complaints process has concluded as there are some time limits on when this must be done. For example, normally you must raise a complaint with the Ombudsman within six months of the firm’s own final decision on how to resolve your complaint.
The SRA Transparency Rules require us to provide you with price information regarding the conveyance of residential property that is:
The fees we share with your estate agent, Gateway Residential Ltd, trading as Quality Street, cover all of the work required to complete the sale of your property, from issuing the draft contract documentation, completing the sale and dealing with the proceeds of the sale on your behalf. The fixed fee of £2,999.00 (excluding VAT) covers all your estate agent costs and conveyancing fees. Some disbursements will also be payable, which are costs to third parties and vary from property to property. For example, we may need to obtain a copy of your legal title from HM Land Registry, the Land Registry charge £3.00 per document.
If the property is valued at more than £1,000,000 the fixed fee will be no less than 0.5% of the value of the Property. This will be negotiated on a case-by-case basis.
Although there is additional work involved when selling a leasehold property, we do not seek any additional fee over and above the Gateway Residential Ltd fixed fee of £2,999.00 (excluding VAT) as mentioned above. However, additional disbursements will be payable. For example, we will obtain a management pack from your Freeholder or Managing Agent, which will contain information about service charges, ground rent and insurance, typically this can cost between £100.00 to £450.00.
If the property is valued at more than £1,000,000 the fixed fee will be no less than 0.5% of the value of the Property. This will be negotiated on a case-by-case basis.
The precise stages involved in the sale of your property will vary depending on your circumstances but generally each transaction will consist of the following key stages:
We charge a fixed fee of £650 plus VAT to deal with the purchase of your new home. This includes dealing with registration at the Land Registry and dealing with the payment of Stamp Duty Land Tax (Stamp Duty) if the property is in England, or Land Transaction Tax (Land Tax) if the property you wish to buy is in Wales. Some disbursements will also be payable, which are costs to third parties and vary from property to property.
This depends on the purchase price of your property. You can calculate the amount you will need to pay by using HMRC's website or if the property is located in Wales by using the Welsh Revenue Authority's website.
How long it will take from your offer being accepted until you can move into your house will depend on a number of factors. The average process takes between 6-12 weeks.
It can be quicker or slower, depending on the parties in the chain. For example, if you are a first-time buyer, purchasing a new build property with a mortgage in principle, it could take 4-6 weeks. However, if you are buying a leasehold property that requires an extension of the lease, this can take significantly longer. In such a situation, additional charges would apply.
The precise stages involved in the purchase of your property will vary depending on your circumstances but generally each transaction will consist of the following key stages:
We charge a fixed fee of £750 plus VAT to deal with the purchase of your new home. This includes dealing with registration at the Land Registry and dealing with the payment of Stamp Duty Land Tax (Stamp Duty) if the property is in England, or Land Transaction Tax (Land Tax) if the property you wish to buy is in Wales. Some disbursements will also be payable, which are costs to third parties and vary from property to property.
Disbursements are costs related to your matter that are payable to third parties, such as search fees. We handle the payment of the disbursements on your behalf to ensure a smoother process. There are certain disbursements which will be set out in the individual lease relating to the Property. The disbursements which we anticipate will apply are set out separately below. This list is not exhaustive and other disbursements may apply depending on the terms of the lease. We will update you on the specific fees upon receipt and review of the lease from the seller's solicitors.
These fees vary from property to property and can on occasion be significantly more than the ranges given above. We can give you an accurate figure once we have sight of your specific documents.
You should also be aware that ground rent and service charge are likely to apply throughout your ownership of the property. We will confirm the ground rent and the anticipated service charge as soon as we receive this information.
This depends on the purchase price of your property. You can calculate the amount you will need to pay by using HMRC's website or if the property is located in Wales by using the Welsh Revenue Authority's website.
The precise stages involved in the purchase of your property will vary depending on your circumstances but generally each transaction will consist of the following key stages:
Our fee assumes that:
The firm is supervised by Kerry Coleman, the firm’s COLP who qualified as a Solicitor in 2011.