Quality Street Ltd – About us

Welcome to the Quality Street way.

About us

We streamline the way to sell your home.

Quality Street is the one stop shop for selling your home. Our fixed price estate agency, conveyancing and financial services are all under one roof, which means we’re efficient and cost-effective.

Our goal is to sell your home, save you money and focus on giving you a whole new level of customer service.

The Quality Street way

Bringing you all the best bits of traditional estate agents, joining up the legal side too.

Traditional estate agent support

Quality Street does everything you’d expect from a high street agent, while elevating the level of service through a dedicated Customer Manager. Remember our cost includes legal fees too.

Full Legal
Services

Quality Street brings together the estate agent and legal service required to sell your home, covering all the conveyancing. This means greater savings and service through a new, joined-up approach.

Bespoke Financial Advice On Hundreds Of Mortgage Products

Quality Street’s financial service will search the whole of the market to provide you with tailored mortgage advice and insurance cover, shaped around your specific needs.

Frequently asked questions

How much will it cost to sell my home?

You pay a fixed fee of £2,999 including VAT, covering both estate agent and conveyancing fees. The only charges we haven’t included are for costs (disbursements) that vary between properties and locations. These are fees for an Energy Performance Certificate (EPC), rating your home’s energy efficiency. If you’re selling a leasehold property, there may be a landlord fee. Disbursements are charged at cost, when required in the sales process.

When will I have to pay?

You only pay Quality Street when your home is sold. Some agents will charge upfront, but we don’t think that’s fair. So if there’s no sale, there’s no Quality Street fee. Disbursements, for activities such as searches, are payable at the relevant point in the sale’s process. For more on this, see How much will it cost to sell my home?

Can I use another estate agent as well?

Yes, we accept multiple agencies.

 

Where will you advertise my property?

In all the usual places, including on Rightmove, PrimeLocation, Zoopla and OnTheMarket. We’ll also place a ‘For sale’ board outside your home to catch buyers’ eyes as they pass by. In addition, we’ll market your home on our website and through our social media channels.

What if I change my mind about selling?

That’s fine. We understand that plans change. If you’re moving to another estate agent, we’ll be sorry to see you go and would just ask for 14 days notice, as standard. There are no abortive fees to pay us, but depending on where you are in the conveyancing process, you may have paid some disbursements. For more on this, see How much will it cost to sell my home?

 

Do you cover my area?

Our estate agency currently serves London and the South East of England, with plans to expand later down the line. Our legal and financial services are nationwide.

 

Who deals with the legal side?

Our associated law firm, Quality Street Legal Limited, joining up your property sale. This means a better service, improved efficiency all-round and greater savings.

Are there any extra charges for conveyancing?

The only additional costs are for the charges (disbursements) that we can’t include as they vary between properties and location. These are fees for an Energy Performance Certificate (EPC), rating your home’s energy efficiency. If you’re selling a leasehold property, there may be a landlord fee. Disbursements are charged at cost, when required in the conveyancing process.

Who will create the floorplans?

We will do all of this, we take professional photographs of your property and create an attractive listing, professionally and efficiently.

Will I need an Energy Performance Certificate (EPC)?

Yes, this is a legal requirement. An EPC lasts 10 years and will rate your home’s energy efficiency from A (highly efficient) to G (inefficient). If you’ve had an EPC before, it may still be valid. You can check here: www.epcregister.com

Who will negotiate and look after my sale?

We will. You’ll have a dedicated, single point of contact – your Customer Manager – throughout your sale. All the way to completion, you’ll see that Quality Street means quality service, as much as savings.

Who can I contact if I have any questions?

Your Customer Manager is on hand to help throughout the working day. We pride ourselves on a level of proactive service that’s rare.

Do you check the suitability of buyers?

Yes, we will check if finances or a mortgage are in place. Once you’ve accepted an offer, we’ll also carry out full money-laundering checks to ensure the buyer is the actual buyer.

Will I get a ‘For sale’ sign?

You will, and an eye-catching one that’s been carefully designed.

How quickly will you list my property?

Within 24 hours of gathering all the details. We won’t waste any time or opportunity in marketing your property.

Am I able to change the sale price?

Property values can fluctuate. We’re always open to discussion and will advise you accordingly to realise the best market price.

Who does the viewings?

We understand moving home can be a stressful time, so we are happy to accompany all potential buyers around your home to relieve some of the pressure. If you would prefer to show prospective buyers around your property we’ll make the introduction and manage the appointments on your behalf.

What advice can you give on conducting viewings?

Our listing will do much of the work in selling your home, so prospective buyers are genuinely interested in your property before they turn up.

Doing a few simple things will help with successful viewings. These include:

  • Making sure the outside of the property looks spic and span; a tidy up and lick of paint can work wonders in creating the right first impression.
  • Open the windows and let some fresh air into your home ahead of the viewing.
  • Check your home is a comfortable temperature for the appointment.
  • Make sure the interiors are as clutter-free as possible and, if you can, limit the number of people about.
  • If you have a pet dog, it’s a good idea to ask a friend or family member to look after it during viewings.
  • Start with the best room and point out the features; our listing will be your guide.
  • Just be honest with any answers to questions.
  • Whether you put the coffee on is up to you. Aromas won’t make the deal, but you can strike up a good rapport if your gut feel about the buyer is a positive one.
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Do I still have to pay Quality Street if my home doesn’t sell?

No, you only pay our fee when you home is sold by us. Depending on where you are in the sale’s process, you may have paid disbursements for activities such as searches. For more on this, see How much will it cost to sell my home?

Streamline the way you sell your home and save.

Lee

Vendor

So happy! My property received a lot of attention and I was inundated with viewings and offers within the first 2 weeks of listing.

From start to finish, Quality Street’s efficiency was excellent. I would definitely recommend!

Lloyd

Vendor

What an amazing service! I had my property on the market for three months with two other agents before Quality Street came along. I then accepted an offer within two weeks!

Everything was handled swiftly and I was kept informed throughout the process. I made a big saving as well as they included the solicitors fees with the sale cost. Absolutely chuffed with that!

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